I decided to upgrade my GPS, and found the best price on the NaviGenius part of CloseOutGenius.com. I ordered my GPS on Presidents day. They sent me an email asking to “confirm” my order. When I called, they gave a hard sell for a memory card and an extended warranty, asking me “how can you use a GPS without a memory card?”. They did not tell me that it was not in stock. Two weeks later, I called them. It took about 20 attempts to get past the busy signal. When I finally reach them, I am told that the GPS has been back ordered, but it will be in my hands the following Wed. The following Wed, I get an email saying I had been backordered 2 weeks. Because I don’t trust them at all by that point, I call without identifying myself and ask if the item was in stock. I was told it was on a four week backorder. I sent them an email cancelling my order. I have received no confirmation of my cancellation.
I have reported this company to the NY Attorney General’s consumer affairs division. Avoid doing company with this business. I will also call American Express to ensure that they don’t bill me.