I had a very nice experience today with PJ Technologies, the makers of the WMI Explorer, WMIX, (see http://www.goverlan.com/#WMI-Enterprise-Desktop-Management). I had to reinstall, and had misplaced the license key. They had it to me in minutes.
I had a very disappointing experience with LG’s support for my washing machine. I have a WM2455HW with the printed labels wearing off. If you do a web search, you will find that this is not an uncommon experience. I used the web chat, and the guy told me that they had to replace the hardware (no decals), and that they were unwilling to do this beyond the warranty period. I typed “I think this is a design defect, I want to escalate”, and the chat was disconnected. The LG washer is a good machine, but if you have one or are considering one I suggest you put packing tape over all the writing. I have a lot of LG products (including TV), and have decided to switch manufacturers because of this unpleasant experience. Very disappointing. And I am spending some time on my bully pulpit to suggest you do the same.